“We will provide free of charge “remote hands” service for the management of the devices 24 hours a day, 7 days a week. In doing so, we shall.

visually inspect the CUSTOMER’s devices and inform the customer (by phone, e-mail or other) about any changes observed

change the device status following the remote instructions and upon the request of the customer by using the pushbuttons on the devices

switch the devices on and off and re-start them as necessary following the remote instructions and upon the request of the customer

addition, removal, replacement of network components (cards, chassis, power supply modules, etc.

implement basic configuration of network components and testing and activation of network components (OTDR testing, trunk circuits BER testing, etc.).